FAQs

1. What is Buddha3bodhi?

Buddha3bodhi is an independent brand focused on cultural collectible craftsmanship inspired by Himalayan traditions.

We offer meaningful handmade and curated pieces, including traditional artisan crafts and collectible cultural objects often appreciated as decorative, symbolic, or spiritually inspired art pieces, rather than mass-produced goods.

2. Are your products handmade or mass-produced?

Most of our pieces are handmade or hand-finished by artisans in Tibet, Nepal, and surrounding Himalayan regions.

Because of traditional craftsmanship and natural materials, each item is unique. Slight variations in texture, color, and detail are part of its natural character.

3. Where are your products made?

Our products are created in collaboration with artisan communities across Tibet, Nepal, and Newari craft regions.

We work directly with makers to preserve traditional techniques and ensure material authenticity.

4. Are all items identical to the photos?

Each piece is individually crafted or selected, so slight variations may occur.

We do our best to represent products accurately, but natural materials and handmade processes mean every item is unique.

5. How long does order processing take?

Orders are typically processed and shipped within 1–3 business days.

Once your order is dispatched, you will receive a confirmation email with tracking information.

6. How long does shipping take?

We use reliable international logistics partners and established global shipping networks depending on destination and shipping method.

Delivery typically takes 5–14 business days after dispatch, depending on destination, logistics route, and customs clearance.

All orders include tracking. Delivery time is counted from the dispatch date.

7. Do you ship internationally?

Yes, we ship worldwide to most countries.

Delivery times and customs processing may vary depending on destination.

8. Will I need to pay customs duties or taxes?

Depending on your country, import duties, VAT, or customs fees may apply.

These charges are determined by local customs authorities and are not included in the product price.

We recommend checking your local import regulations before placing an order if you are unsure.

9. How can I track my order?

Once your order is dispatched, you will receive a tracking number via email.

You can track your shipment using:

  • Official carrier tracking page (international express courier services)
  • Or universal tracking platform: https://www.17track.net

It may take 24–48 hours for tracking information to become active after shipment.

10. Is my payment secure?

Yes. All payments are processed through secure and encrypted payment gateways.

We do not store any payment card information.

11. What payment methods do you accept?

We accept major international payment methods, including Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

All transactions are securely encrypted.

12. Can I change or cancel my order?

Orders can usually be modified or canceled shortly after purchase.

If you need to make changes or cancel your order, please contact us as soon as possible via email or customer support.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

13. What if my package is delayed or lost?

If your order is delayed, we will assist you in tracking it with the carrier.

In rare cases of loss, we will work with you to provide a fair solution, including replacement or compensation depending on the situation.

We appreciate your understanding that international shipping times may vary due to customs and logistics conditions.

14. Can I return or exchange an item?

Yes. We accept returns within the eligible return period if the item is unused and in original condition.

If your item arrives damaged or incorrect, we will take full responsibility and resolve the issue quickly.

Please contact us before sending any return.

15. Do you accept custom orders?

Yes, we accept selected custom requests depending on the product.

Please contact us with your requirements, and we will confirm feasibility before starting production.

16. Are your products religious items?

Our products are inspired by cultural, traditional, and Buddhist-influenced symbolism, but they are not intended as religious or ritual objects.

They are designed for personal appreciation, collection, and aesthetic value.

17. Do you offer wholesale or collaboration?

Yes. We work with selected retailers, collectors, and partners worldwide.

If you are interested in wholesale or collaboration, please contact us directly.

18. How can I contact you?

You can reach us via our contact page or email support.

We typically respond within 24 hours.